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Written by: CIPC

Category: Uncategorised

Published: 31 May 2026

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Requesting of files and obtaining of copies of documents from files

• All requests for files, perusal of files, and obtaining copies from files, must be directed to Tsholanang Thekiso via email only, at This email address is being protected from spambots. You need JavaScript enabled to view it..
• Such requests need to indicate (a) which documents are required from the file/s, and (b) the customer code of the requestor.
• The office will then request the file/s from the off-site storage facility, make the required copies and email same to the requestor.
• The requestor will be billed for the retrieval of the file/s as well as the copies, in line with the fees prescribed in the Regulations for both these activities.
• Copies will be made available within 5 working days of the file/s having been received from the off-site storage facility.
• Also in the case of voluminous files where the copies cannot be emailed, the requestor will be advised via email of a date and time upon which the copies may be collected from the Division.
• In instances where perusal of files are requested, the requestor will be advised via email of a date and time upon which the files may be perused at the dtic campus.

IMPORTANT

The above outlined process should not be used where certain documents are available electronically, at no additional cost, as set out in Practice Note 1 of 2016 published by CIPC on 31 March 2016. Where documents are available electronically customers are to use such self-service facility in order to obtain copies of the required documents directly from the CIPC website at no costs, and without directing requests to the Trade Marks Division.

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Written by: CIPC

Category: Uncategorised

Published: 31 May 2026

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Customers must visit the CIPC paper based disclosure centre at 202 Esellen str, 2nd floor and request the file from the CIPC official in charge.

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Written by: CIPC

Category: Uncategorised

Published: 26 May 2026

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Customs authorities are a key player in the fight against piracy and counterfeiting.

The majority of infringing goods flooding the markets today are not manufactured in the country where the products are sold, and therefore must at some point make their way across borders. National provisions in line with international treaties, notably the Trade Related Aspects of Intellectual Property Rights (TRIPS) Agreement, provide the basic requirements for border measures, and equip customs authorities with the power to suspend release of infringing goods into the stream of commerce.

Right holders who have valid grounds for suspecting that they are faced with immediate or future importation of counterfeit or pirated goods are entitled to lodge an application for action with the competent customs authority. Legal provisions, which may be included in the national customs legislation concern details about transparency and due process with which such border measures must conform. Establishing international standards for customs control is not an easy task. Ongoing training of customs officials to enhance their understanding to the challenges of today’s international piracy and counterfeit trafficking certainly is essential for effective action. In addition, cooperation at the international level has become vital in this respect.

Countries have started to cooperate in various ways, on regional levels or through bilateral agreements. In addition, cooperation with industry, business associations and the private sector in general, has been identified as being tremendously important for further improving the efficiency of the customs authorities.

Finally, in carrying out their tasks in examining and identifying infringing goods, and monitoring respective results, customs authorities also contribute to a better understanding and analysis of the constantly changing nature of pirated and counterfeit goods.